FAQ

RETURNS/EXCHANGES

What is your return and exchange policy?

We accept returns within 21 days and exchanges within 30 days of your ship date, on clean, unworn items in the same condition they arrived. Full details: ready-made.co/pages/return-policy.

How do I make a return or exchange?

Head to ready-made.co/apps/redo/returns-portal and enter your order number plus the email or zip code you used. The portal walks you through the rest.

Does Shipping Protection cover my return label?

No — they’re two different things. Shipping Protection covers your order on its way to you: lost, stolen, or damaged in transit. Sending something back to us is separate, and return shipping is paid by you. The exact cost is shown in the portal before you confirm anything.

Do you provide return shipping labels?

The portal generates your prepaid label — you print it and tape it to the outside of your package. The label fee is paid by you, and you’ll see the exact amount before you confirm your return.

Do you charge fees for returns or exchanges?

Refunds to your original payment method have a $1 per item restocking fee. Exchanges and store-credit refunds are free — no fee at all.

I threw away my packaging, can I still return or exchange?

Yes. Just wrap the piece carefully in tissue or a small cloth bag so it doesn’t get scratched on the way back.

Can I exchange for something at a different price?

Yes. Pick whatever you want during the exchange in the portal. If it costs less than your original piece, we’ll send the difference back as store credit.

Can international orders be returned?

Yes — international orders can be returned within 30 days, though we’re not able to offer exchanges outside the US. You’ll cover return shipping. Email support@ready-made.co and we’ll help you through it.

 

SHIPPING

What is the processing time for orders without engraving?

Please allow up to 6 business days (non-holiday season) for us to process your order. Sales events may require up to an additional 6 business days. 

What is the processing time for orders with engraving?

We usually ship out within 6 business days, but please expect an additional 2 business days for us to personalize your order.

Where do you ship your products from?

We ship in-house from our studio in Pasadena, California.

What shipping options do you offer?

Standard shipping via USPS is $5.50 for all orders under $60. Orders over $60 receive free standard shipping. We offer USPS Priority and UPS Ground Shipping at checkout for $9, and Next Day UPS Shipping for $42. During Holidays, we offer additional shipping options. Please refer to Holiday FAQ here .

Which international countries do you ship to?

Please visit our Shipping and Delivery page here.

How much is International Shipping?

International Shipping to Canada is $12 via USPS, or $29 via DHL. International Shipping to other countries is a flat rate of $29 via USPS. Please visit our Shipping and Delivery page here. 

Can I change my address after my order has been shipped?

Sorry, as the package has already left our studio, we are unable to edit addresses after an order has been marked as fulfilled and shipped.

My order has been marked as “Returned to Sender,” what do I do?

Packages returned to us due to address errors will only be resent if the customer covers the shipping cost of $5.50. The customer must reach out and provide the correct address. Please email support@ready-made.co for further assistance.

 

ORDERS

What payment methods do you accept?

We accept credit/debit card payments via Visa, MasterCard, American Express; PayPal; Amazon Pay; Apple Pay; and Shop Pay Installments. 

How do I apply a discount code?

One discount code can be added during checkout. Simply enter the code when prompted at the end of the checkout process. Please note that only one discount code can be used at a time, including discounts on bundles. Individual (non-bundle) discount codes are not applicable on nose bridge cuffs, silk items, engraving services/fees, Shipping Protection, shipping fees, and other items as noted. 

I added a Bundle to my cart, why can't I apply a discount code?

Since only one discount code can be used per order and our bundles are grouped together using a discount code specific to bundles, our cart system will process your order as already using one discount. You can, however, add two different bundles to one order. Unfortunately, other items in a cart that includes a bundle[s] cannot be discounted with another code.  

I want to change my order, how do I do that?

If your order has yet to be shipped, please email support@ready-made.co with your Order Number and the changes that need to be made.

Can I change my order after it has been shipped?

Sorry, as the package has already left our studio, we are unable to make any changes after an order has been marked as fulfilled and shipped.

I received my order and there are missing items, what do I do?

Please email support@ready-made.co with your Order Number and name of the missing item, and we’ll help you from there to send a replacement.

I received my order and there are incorrect items, what do I do?

Please email support@ready-made.co with your Order Number and name of the missing item; if possible, include a photo to expedite the replacement process. You are not required to ship back the incorrect items.

I think my item is defective, what do I do?

If upon receipt, your order contains defective items, please email support@ready-made.co with a photo or video and we will send a replacement immediately.  Please note that if the item is non-defective, you will be asked to revert to our usual Return/Exchange process.

Do I receive a sticker sheet in my order?

As of 6/26/24, we no longer include sticker sheets in orders.

Do I receive a Ready-Made pen in my order?

As of 12/20/22, we have phased out our Ready-Made ballpoint pens and they are no longer offered as part of our packaging options.

 

ORDER LOST OR STOLEN

What is Shipping Protection?

Optional coverage you can add in your cart, from $0.98 to $3.98 depending on your order total. If your order is lost, stolen, or arrives damaged, we replace it — free, no claim forms. It covers the trip to you; it doesn’t cover return shipping if you decide to send something back.

My order is lost or stolen and I have Shipping Protection, what do I do?

Email support@ready-made.co with your order number and we’ll get a replacement out to you.

My order is lost or stolen and I don’t have Shipping Protection, what do I do?

Email support@ready-made.co with your order number. Without coverage we can’t guarantee a replacement, but tell us what happened and we’ll do what we can.

 

MATERIALS

What is your jewelry made of?

Our base metal is Star Steel (from the 316L surgical steel family), and our gold coating is a super-strong ceramic found naturally only on the surface of asteroids — of course, we make ours here on Earth using a vacuum process with high pressure and titanium.

Is your jewelry nickel free?

Most of our jewelry is made out of surgical steel containing up to 7% nickel. However, it is classified as “hypoallergenic” meaning it is less likely to cause an allergic reaction. For more information, please visit here. Our titanium collection is nickel free. 

How do your pieces compare to 14k or 18k fine gold?

While the colors of karat gold differ from maker to maker due to the mix of alloy, we believe we are closer to the 14k shade based on side by side comparisons.

I am very allergic to gold, can I wear Ready-Made?

We use zero gold in our products, and it is safe for you to wear Ready-Made pieces.

I am very allergic to jewelry commonly found in the fashion space, can I wear Ready-Made?

You can absolutely give Ready-Made a try as we have eliminated metals such as brass or pot metal commonly found in the fashion jewelry space, especially at our price points. We have had success with many customers who were unable to wear fashion jewelry prior to Ready-Made. Please also refer to customer reviews on our product pages for verified feedback and comments.

I got an allergic reaction to your jewelry, what do I do?

In our experience, 1 out of 5000 customers will get a mild allergic reaction. Please email support@ready-made.co and we'll be sure to assist.

 

CARE/WEAR

Can I wear your jewelry in the shower?

Mostly yes; please visit here for detailed information.

Can I wear your jewelry to the beach?

Mostly yes; please visit here for detailed information.

Can I wear your jewelry in the pool?

Yes; be careful of scratching it against the sides of the pool and be mindful when toweling off.

Will the color of your jewelry fade over time?

Gold and Rose Gold Tones: With normal wear, your jewelry will never completely fade and lose its gold or rose gold treatment. However, depending on wear and activities, it could eventually turn from a 14k yellow gold or rose gold color to a lighter 10k gold or rose gold color. Keep in mind that our base metal has a darker, more bluish tint than other white metals and will reflect more blacks. This does not mean that your jewelry has faded. Silver Tone: Your jewelry is made completely out of Star Steel™ and the tone will remain unchanged.

 

PRODUCT

Can newly pierced ears wear your earrings?

We don’t recommend wearing our earrings in freshly pierced ears due to the posts of our earrings being slightly thicker (0.9mm) which can stretch the piercing and/or cause it to heal slower. Please refer to your piercing professional for their advice.

Are your ballback earrings internally or externally threaded?

They are externally threaded.

Are your flatback earrings internally or externally threaded?

They are internally threaded.

How often do you restock products?

We don’t have a set timeline, but we do aim to restock every six months for sold out items. The best way to stay notified is to sign up for our emails.

How do I get notified about restocks?

Please sign up to emails for general restock announcements or subscribe to individual product restock notifications that are available on the product page for each “coming soon” item.

 

COMPANY AND BRAND

Do you have a warranty?

As a small business, we don’t have an official warranty. However, we believe in our products and are always more than willing to help. Please send an email to support@ready-made.co.

Do you have a recycling program?

We are currently working on a sustainable recycling program.

I need help, who do I contact?

Please email support@ready-made.co and allow up to 48 hours (usually much shorter) for us to get back to you.

Do you offer wholesale?

Sorry, we don’t offer wholesale accounts.

Do you offer affiliate programs?

Yes, please email support@ready-made.co with the subject line: “Affiliate Program Inquiry.”

Do you work with influencers?

Yes, on a case-to-case basis. Please email support@ready-made.co with the subject line “Influencer Inquiry.” We will get back to you if we would like to further discuss.