FAQ

RETURNS/EXCHANGES

What is your Return and Exchange Policy?

Please visit ready-made.co/pages/returns-policy for more details. 

How do I make a return or exchange (US)?

Please visit https://www.ready-made.co/apps/redo/returns-portal and enter your order number and email address or zip code used to placed the order. Follow the prompts thereafter.

How do I make a return or exchange (International)?

Please visit https://www.ready-made.co/apps/redo/returns-portal and enter your order number and email address used to placed the order. Follow the prompts thereafter.

Do you provide return shipping labels?

Pre-paid labels are provided for all returns with Redo Free Returns + Package Protection. The shipping labels will be generated during the Returns/Exchange process for you to print and attach to the outside of your package. For orders without Free Shipping + Package Protection, customers are responsible for shipping label fees. The fee will be displayed on the return portal for your confirmation when processing your return or exchange. 

Do you charge handling fees for Returns?

All refunds to the original form of payment will incur a $1 restocking fee per item. Refunds in the form of store credit and Exchanges will not incur any restocking fees. 

Do you charge handling fees for Exchanges?

No, we do not charge handling fees for exchanges. 

I threw away my packaging, can I still make a return or exchange?

Yes; please just wrap your item carefully in tissue paper or a small cloth bag to prevent it becoming scratched during transit.

I want to exchange for an item with a different price, is this possible?

Yes; you can select a different priced item during your Exchange Process via Redo, Please visit https://www.ready-made.co/apps/redo/returns-portal and enter your order number and email address or zip code used to placed the order. Follow the prompts thereafter.Please follow the prompts.

 

SHIPPING

What is the processing time for orders without engraving?

Please allow up to 4 business days (non-holiday season) for us to process your order. 

What is the processing time for orders with engraving?

We usually ship out within 4 business days, but please expect up to 6 business days for us to personalize your order.

Where do you ship your products from?

We ship in-house from our studio in Pasadena, California.

What is Free Returns and Package Protection?

We have partnered with Redo to offer free returns and package protection for a low fee of $1.98 to guarantee peace of mind when shopping online. With this coverage, customers are entitled to free return shipping labels and free resends in the event that a package is lost or stolen even after the package is marked as delivered. Coverage can be purchased during checkout as a checkbox option in the cart. The checkbox is automatically selected; please untoggle if you wish to opt out of Free Returns + Package Protection. 

What shipping options do you offer?

Standard shipping via USPS is $5.50 for all orders under $50. Orders over $50 receive free standard shipping. We offer USPS Priority and UPS Ground Shipping at checkout for $9, and Next Day UPS Shipping for $42. During Holidays, we offer additional shipping options. Please refer to Holiday FAQ here .

Which international countries do you ship to?

Please visit our Shipping and Delivery page here.

How much is International Shipping?

International Shipping to Canada is $12 via USPS, or $29 via DHL. International Shipping to other countries is a flat rate of $29 via USPS. Please visit our Shipping and Delivery page here. 

Can I change my address after my order has been shipped?

Sorry, as the package has already left our studio, we are unable to edit addresses after an order has been marked as fulfilled and shipped.

My order has been marked as “Returned to Sender,” what do I do?

Packages returned to us due to address errors will only be resent if the customer covers the shipping cost of $5.50. The customer must reach out and provide the correct address. Please email support@ready-made.co for further assistance.

 

ORDERS

What payment methods do you accept?

We accept credit/debit card payments via Visa, MasterCard, American Express; PayPal; Amazon Pay; Apple Pay; and Shop Pay Installments. 

How do I apply a discount code?

One discount code can be added during checkout. Simply enter the code when prompted to do so at the end of the checkout process. Please note that only one discount code can be used at a time, including discounts on bundles. Individual (non-bundle) discount codes are not applicable on nose bridge cuffs, silk items, engraving services/fees, shipping insurance, shipping fees, and other items as noted. 

I added a Bundle to my cart, why can't I apply a discount code?

Since only one discount code can be used per order and our bundles are grouped together using a discount code specific to bundles, our cart system will process your order as already using one discount. You can, however, add two different bundles to one order. Unfortunately, other items in a cart that includes a bundle[s] cannot be discounted with another code.  

I want to change my order, how do I do that?

If your order has yet to be shipped, please email support@ready-made.co with your Order Number and the changes that need to be made.

Can I change my order after it has been shipped?

Sorry, as the package has already left our studio, we are unable to make any changes after an order has been marked as fulfilled and shipped.

I received my order and there are missing items, what do I do?

Please email support@ready-made.co with your Order Number and name of the missing item, and we’ll help you from there to send a replacement.

I received my order and there are incorrect items, what do I do?

Please email support@ready-made.co with your Order Number and name of the missing item; if possible, include a photo to expedite the replacement process. You are not required to ship back the incorrect items.

I think my item is defective, what do I do?

If upon receipt, your order contains defective items, please email support@ready-made.co with a photo or video and we will send a replacement immediately.  Please note that if the item is non-defective, you will be asked to revert to our usual Return/Exchange process.

Do I receive a sticker sheet in my order?

As of 6/26/24, we no longer include sticker sheets in orders. However, we will be introducing seasonal vinyl stickers by the end of Summer 2024.

Do I receive a Ready-Made pen in my order?

As of 12/20/22, we have phased out our Ready-Made ballpoint pens and they are no longer offered as part of our packaging options.

 

ORDER LOST OR STOLEN

My order is lost or stolen, and I purchased Package Protection, what do I do?

You can file a one-click claim through the email that Redo sends you after you check out, or you can here: https://www.ready-made.co/apps/redo/returns-portal

My order is lost or stolen, and I did not purchase Package Protection, what do I do?

Unfortunately Ready-Made is unable to be responsible for lost and stolen packages and packages damaged during transit as Redo handles all claims and reshipments on Ready-Made's behalf. However, we'd still want to help as best as we can, although we can't make any guarantees. Please email support@ready-made.co for further assistance.

 

MATERIALS

What is your jewelry made of?

Our base metal is Star Steel (from the 316L surgical steel family), and our gold and rose gold coating is a super strong ceramic found naturally only on the surface of asteroids — of course, we make ours here on Earth using a vacuum process with high pressure and titanium.

Is your jewelry nickel free?

Most of our jewelry is made out of surgical steel containing up to 7% nickel. However, it is classified as “hypoallergenic” meaning it is less likely to cause an allergic reaction. For more information, please visit here. Our titanium collection is nickel free. 

How do your pieces compare to 14k or 18k fine gold?

While the colors of karat gold differ from maker to maker due to the mix of alloy, we believe we are closer to the 14k shade based on side by side comparisons.

I am very allergic to gold, can I wear Ready-Made?

We use zero gold in our products, and it is safe for you to wear Ready-Made pieces.

I am very allergic to jewelry commonly found in the fashion space, can I wear Ready-Made?

You can absolutely give Ready-Made a try as we have eliminated metals such as brass or pot metal commonly found in the fashion jewelry space, especially at our price points. We have had success with many customers who were unable to wear fashion jewelry prior to Ready-Made. Please also refer to customer reviews on our product pages for verified feedback and comments.

I got an allergic reaction to your jewelry, what do I do?

In our experience, 1 out of 5000 customers will get a mild allergic reaction. Please email support@ready-made.co and we'll be sure to assist.

 

CARE/WEAR

Can I wear your jewelry in the shower?

Mostly yes; please visit here for detailed information.

Can I wear your jewelry to the beach?

Mostly yes; please visit here for detailed information.

Can I wear your jewelry in the pool?

Yes; be careful of scratching it against the sides of the pool and be mindful when toweling off.

Will the color of your jewelry fade over time?

Gold and Rose Gold Tones: With normal wear, your jewelry will never completely fade and lose its gold or rose gold treatment. However, depending on wear and activities, it could eventually turn from a 14k yellow gold or rose gold color to a lighter 10k gold or rose gold color. Keep in mind that our base metal has a darker, more bluish tint than other white metals and will reflect more blacks. This does not mean that your jewelry has faded. Silver Tone: Your jewelry is made completely out of Star Steel™ and the tone will remain unchanged.

 

PRODUCT

Can newly pierced ears wear your earrings?

We don’t recommend wearing our earrings in freshly pierced ears due to the posts of our earrings being slightly thicker (0.9mm) which can stretch the piercing and/or cause it to heal slower. Please refer to your piercing professional for their advice.

Are your ballback earrings internally or externally threaded?

They are externally threaded.

Are your flatback earrings internally or externally threaded?

They are internally threaded.

How often do you restock products?

We don’t have a set timeline, but we do aim to restock every six months for sold out items. The best way to stay notified is to sign up for our emails.

How do I get notified about restocks?

Please sign up to emails for general restock announcements or subscribe to individual product restock notifications that are available on the product page for each “coming soon” item.

 

COMPANY AND BRAND

Do you have a warranty?

As a small business, we don’t have an official warranty. However, we believe in our products and are always more than willing to help. Please send an email to support@ready-made.co.

Do you have a recycling program?

We are currently working on a sustainable recycling program.

I need help, who do I contact?

Please email support@ready-made.co and allow up to 48 hours (usually much shorter) for us to get back to you.

Do you offer wholesale?

Sorry, we don’t offer wholesale accounts.

Do you offer affiliate programs?

Yes, please email support@ready-made.co with the subject line: “Affiliate Program Inquiry.”

Do you work with influencers?

Yes, on a case-to-case basis. Please email support@ready-made.co with the subject line “Influencer Inquiry.” We will get back to you if we would like to further discuss.