COVID-19 and Holiday Season Update
In view of the busy holiday season, please expect up to 4 business days for orders to be fulfilled, but usually orders are processed sooner than this. As always, all orders are packed on sanitized surfaces with gloved hands by a person in good health.
USPS experiencing delays
The USPS is experiencing unprecedented delays due to an extremely busy holiday season and staff shortages due to COVID-19. Some packages, depending on destination city, can be left at a sorting facility for many business days, but this does not mean that the package is lost. Any package deemed lost will be marked as such in the tracking information. Please note that sometimes, a package will be marked by USPS as delivered when it is still in transit. Usually, the package shows up within 4 business days. We recommend contacting your local post office if this happens as we are unable to see additional information from our end.
Shipping Insurance Now Offered
We now offer affordable shipping insurance against lost, damaged, extremely delayed, or stolen packages via Route. Route allows easy claim filing in the event that your package is lost, damaged, extremely delayed, or stolen (including porch piracy) even after your order is marked as delivered, and will cover the cost of your package entirely. Shipping insurance can be purchased easily by checking the Route option box during checkout.
We are now accepting orders shipping to Canada.
All orders will be shipped via DHL Express at a flat rate of $29. We have selected this shipping fee and service so as to get your order to you as quickly as possible. DHL Express will usually deliver your order going to Canada within 10 business days, whereas the usual USPS method can take up to three months due to recent events.
We are temporarily not accepting other International Orders.
Note from the USPS on International Shipments: "Between a shortage of commercial passenger airlines to carry the mail and local authorities and transit/destination postal services shutting down or restricting services, sending international packages with the U.S. Postal Service will almost certainly result in longer transit times than normal."
Thank you for your understanding. We strive for 100% customer satisfaction but need to find balance in the midst of COVID-19 in order to continue operating.