We are limiting our time at the studio. Please expect up to 5 business days for orders to be fulfilled. As always, all orders are packed on sanitized surfaces with gloved hands by a person in good health.
Shipping Delay Times:
We are still processing orders that ship to the U.S.
Orders shipping within the US via Standard Shipping (USPS First Class Mail) are mostly delivered on time (3-7 business days), but some states may have delays. Very rarely, a package will be marked by USPS as delivered when it is still in transit. Usually, the package shows up within 5 business days. We recommend contacting your local post office if this happens as we are unable to see additional information from our end.
Resend Shipping Service Suspension and Additional UPS Service:
Rarely, some orders shipped by USPS are marked as delivered when they are, in fact, still in transit. Usually, orders incorrectly marked as delivered will show up within five (5) business days. Due to local post office delays caused by COVID-19, we can no longer resend as a courtesy orders that are delayed and mis-marked by USPS. Shipping by USPS is still safe and effective, but we now offer an additional standard delivery option via UPS for $8 (and free for orders over $90). All orders shipped via UPS are eligible for resend if the package meets significant delays after ship-out from our studio.
We are temporarily not accepting International Orders or Orders Shipping to Canada:
Note from the USPS on International Shipments: "Between a shortage of commercial passenger airlines to carry the mail and local authorities and transit/destination postal services shutting down or restricting services, sending international packages with the U.S. Postal Service will almost certainly result in longer transit times than normal."
Thank you for your understanding. We strive for 100% customer satisfaction but need to find balance in the midst of COVID-19 in order to continue operating.