Ready-Made Materials and Craft Assurance

Ready-Made jewelry is covered by a warranty and guarantees against all mechanical failure and defects in materials or workmanship. The warranty does not cover ordinary wear or damage from misuse, nor does it cover replacement of lost earring backs. In the case of defects listed under the warranty, all components will be repaired or replaced free of charge.
To file a claim on material or product defect, please send an email to You will be given instructions to send your product to the listed address with the original packaging and contents. To ease the process, please register your product in the form below. In the case that your product is not registered and requires repair or replacement, please provide a copy of the receipt as proof of purchase, or your order number.
Products Under Lifetime Warranty:
‘Dollfriend’ Series
‘Bubble Wand’ Series
‘Forever Sticker Earrings’ Reversible Stud Set

Products Under 2 Year Warranty:
‘Grungette Star’ Series
‘Pearlette Star’ Series
‘Not Your Mother’s Pearl Necklace’ Series

Defects Listed Under the Warranty:
- Significant color fading
- Chain breaking
- Loss of hang tag
- Closure defects and losses (lobster clasp, extender chain)
- Skin reactions

Not Listed Under the Warranty:
- normal wear and tear, including but not limited to scratches and slight overall fade in shine and/or luminosity
- product buildup (such as soap or other chemicals) contributing to overall fade in shine and/or luminosity
- lost earring backs