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Shipping + Returns

SHIPPING

All orders are shipped out from our Los Angeles studio.

Shipping to US
A flat rate of $2.50 is charged for domestic shipping for all orders under $90
, excluding the non-contiguous states of Hawaii and Alaska and off-shore United States territories, and is completed with USPS Standard Shipping (1-3 business days). Priority Shipping is offered at checkout for $7. Free Priority Shipping is offered for purchases $90 and above. California residents shall be subject to sales tax, included at checkout.

Shipping to Canada
A flat rate of $7 is charged for for all orders under $90, and is completed with USPS Standard Shipping (up to 10 business days). Free Standard Shipping is offered for purchases $90 and above. 

International Shipping
A flat rate of $12.50 is charged for International Shipping for all orders under $200. Please be aware that for international deliveries, the order may take up to 14 business days to arrive, and is completed with either USPS or DHL, depending on the faster option at the time that the order is placed. Customers shall be responsible for all duties and taxes applicable to the delivery. Free international shipping for orders $200 and above.

Orders are processed and sent out for delivery within two business days following the day of purchase. 

All receipts are emailed shortly after the transaction is processed and, therefore, billing information is not included in our packaging.


LOST PACKAGES

In the rare event that your package is lost in transit, please contact support@ready-made.co immediately and we will assist as best as we can. Please be reminded that Ready-Made is not responsible for stolen packages after the package has been marked as "delivered" by the shipping carrier. 


RETURNS & EXCHANGES

We accept returns and exchanges within 30 days of delivery through our Returns or Exchange Process (see below), and kindly ask that all items be in the same condition as when received and in original packaging. After 30 days, we regret that we cannot offer a refund or an exchange. All items marked Sale are final sale. 

The customer shall be responsible for all necessary shipping costs back to Ready-Made. We recommend that returns be shipped with tracking information.

Ready-Made is not liable for any damaged or lost packages during the return process. 

Instructions for Returns Process

1. Please email support@ready-made.co with your returns request and Order Confirmation Number.
2. After receiving email authorization of your return request, package jewelry in the same condition as when received and in original packaging. If possible use the original mailer box; otherwise, please use a secure box that will allow sufficient protection of the jewelry in its original packaging. 
3. Please send your return to:

Ready-Made 
315 W 5th St. #311
Los Angeles, CA 90013

4. Once we are in receipt of your return and have inspected it, we will process your refund in the original form of payment. 

Instructions for Exchange Process

1. Please email support@ready-made.co with your exchange request and Order Confirmation Number.
2. After receiving email authorization of your exchange, package jewelry in the same condition as when received and in original packaging. If possible use the original mailer box; otherwise, please use a secure box that will allow sufficient protection of the jewelry in its original packaging. 
3. Please send your item being exchanged to:

Ready-Made 
315 W 5th St. #311
Los Angeles, CA 90013

4. Once we are in receipt of your item and have inspected it, we will send the new item to your original address, unless otherwise instructed. 

FREE US AND CANADA SHIPPING ALL OF DECEMBER